Resolved

Issues Receiving Calls on Mobile App

We are currently investigating an issue affecting customers who use the HighLevel Mobile App as their calling channel.

Affected users may find that their calling preference is automatically switching from the Mobile App to the Web App, preventing them from receiving calls on their mobile devices.

Our engineering team has identified the issue and is actively investigating the issue.

Resolved

Intermittent 520 Errors Affecting Certain Pages

We have identified intermittent errors affecting a subset of pages, where some users may experience failed page loads and 520 errors.

Resolved

Meta is currently experiencing high disruptions across Ads Creation & Editing, Ads Delivery, and Ads Reporting.

The following features are disrupted:

1.Connecting Facebook accounts/pages
2.Syncing Facebook Lead Ads forms
3.Lead sync from Facebook
4. Social planner meta platform posts are failing due to this dependency.
5. Whatsapp is also having issues due to this.

This issue has been resolved.

Resolved

Some agencies and sub-accounts are intermittently unable to save or load email builder templates and schedule email campaigns due to GCS outage

we are working on it and will get back to you shortly with updates

Resolved

Legacy Infrastructure Issues Affecting Branded Sites

We are facing issues with Legacy Infrastructure for branded sites, team is working towards fixing it.

Resolved

Social Planner posts are getting in progress

We are currently investigating a technical issue in Social Planner that is causing some scheduled posts to remain stuck in the "In Progress" state and not complete as expected.

Resolved

SmartLists page Loading issue

We’re having some trouble with SmartLists Page. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Resolved

Order Forms Failing to Submit

Summary -
Some order forms were failing to submit due to a recent update. This affected forms where the phone number field had been disabled.

Impact -
Affected: Order forms and Funnel Pages with the phone number field disabled were unable to be submitted.
Not affected: E-commerce checkout operated normally.

Resolution -
We identified the cause, rolled back the change, and refreshed our systems to restore all affected order forms.
During this refresh, order forms and funnels were being updated across the platform, which caused a temporary delay in page load times.

Resolved

Facebook Leads not syncing in GHL

We've identified that Meta API is experiencing issues impacting Facebook Leads data and payloads.

We are actively monitoring the situation and will update you as soon as we have an update or more information available.

Resolved

Active/Finished Workflow Sync Lag

There is a slowness in syncing the active and finished workflows for contacts. The advanced filters & smart lists that filter contacts by either active or finished workflows won't show accurate real-time results.

Resolved

Form and Survey Analytics Loading Issues Due to AWS Outage

We are currently experiencing issues with form and survey analytics not loading correctly, resulting in no data being displayed for some users.
This issue is related to an ongoing AWS outage impacting dependent services. We are actively monitoring the situation and working to restore functionality as soon as possible.

Resolved

QR Analytics Loading Issues Due to AWS Outage

We are currently experiencing issues with Analytics Data not loading correctly for QR, resulting in no data being displayed for some users.

This issue is related to an ongoing AWS outage impacting dependent services. We are actively monitoring the situation and working to restore functionality as soon as possible.

Resolved

Meta (Facebook, Instagram, Threads) Post Publishing Partial Outage

We’re currently experiencing an issue with Meta (Facebook, Instagram, Threads) posting. Posts may fail or not go through, starting around 23 April 2026, 19:00:00 UTC

This is due to a partial outage on Meta's side. Our team is actively monitoring the situation and will provide updates as we learn more.

Resolved

Memberships

Service degradation detected by monitoring.

Resolved

Issue with Bluesky posting

We’re currently experiencing an issue with Bluesky posting. Posts may fail or not go through, starting around 06:00 AM UTC today.

This is due to a partial outage on Bluesky’s side. Our team is actively monitoring the situation and will provide updates as we learn more.

Thank you for your patience.

Resolved

Emails

Service degradation detected by monitoring.

Resolved

Analytics

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Emails

Service degradation detected by monitoring.

Resolved

Emails

Service degradation detected by monitoring.

Resolved

Emails

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Conversations Reporting

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Blogs

Service degradation detected by monitoring.

Resolved

Opportunities

Service degradation detected by monitoring.

Resolved

Store

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Conversations Reporting

Service degradation detected by monitoring.

Resolved

Integrations

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Communities

Service degradation detected by monitoring.

Resolved

Conversations Reporting

Service degradation detected by monitoring.

Resolved

Surveys

Service degradation detected by monitoring.

Resolved

Reputation

Service degradation detected by monitoring.

Resolved

LC Email

Service degradation detected by monitoring.

Resolved

Company

Service degradation detected by monitoring.

Resolved

Integrations

Service degradation detected by monitoring.

Resolved

Conversations

Service degradation detected by monitoring.

Resolved

Chat Widget

Service degradation detected by monitoring.

Resolved

Mobile App Customiser

Service degradation detected by monitoring.

Resolved

Reselling

Service degradation detected by monitoring.

Resolved

Conversations Reporting

Service degradation detected by monitoring.

Resolved

Bulk Actions

Service degradation detected by monitoring.

Resolved

Conversations Reporting

Service degradation detected by monitoring.