Resolved

WhatsApp AI Template Generator Temporarily Unavailable

The WhatsApp AI Template Generator is currently unavailable while we complete required maintenance related to updates to the underlying AI infrastructure.
Our team has identified the issue and prepared a fix. We are currently completing quality assurance testing before deploying the update.

We appreciate your patience and will provide an update once the feature has been fully restored.

Degraded

Some customers unable to load data

We are actively working in this issue , and we figured out the mostly affected customer are using optimum isp.

If you are experiencing the same issue, please raise a support ticket with your ISP, Optimum, and report the DNS/connectivity issue. Request a permanent resolution from the ISP, as this appears to be related to their DNS resolution.

For support ticket reference mention this :- TL;DR: Customer’s ISP DNS returned a wrong IP for our API hostnames, so browsers couldn’t reach our APIs.

Impact: All data-loading features failed, while the frontend still loaded. This affected every page and reproduced across browsers because DNS is resolved at the OS level.

Root cause: The ISP resolver returned an incorrect IP instead of the correct Cloudflare records, causing ERRCONNECTIONREFUSED

Workaround steps to resolve the issue-:

Steps to resolve — customers seeing pages not loading / connection errors

• Confirm it's this issue Have the customer run nslookup services.leadconnectorhq.com
• Windows: Command Prompt
• Mac: Terminal

If the address returned is anything other than Cloudflare space (104.18.x or 172.64.x) — e.g. a single 167.206.x address — it's this issue. Apply the fix below.

Option A — Chrome only (fastest, no admin rights)*

Chrome → Settings → Privacy and security → Security → Use secure DNS → select "With: Cloudflare (1.1.1.1)"

Quit Chrome completely and reopen. Best option on a screenshare — no terminal, no admin password.

Option B — System-wide (recommended, fixes all browsers)*

Set DNS servers to:
1.1.1.1
8.8.8.8
2606:4700:4700::1111 (IPv6 — don't skip this)

The IPv6 entry matters: the bad resolver was reached over IPv6, so if only IPv4 is changed the OS may keep using it.

Windows: Settings → Network & Internet → Wi-Fi (or Ethernet) → Hardware properties → DNS server assignment → Edit → Manual → turn on IPv4 and IPv6, enter the above → Save

Then in Command Prompt:
ipconfig /flushdns

macOS: System Settings → Network → Wi-Fi → Details → DNS → "+" → add each entry → OK

Then in Terminal:
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

Verify
Re-run nslookup services.leadconnectorhq.com — should now return the Cloudflare addresses. Restart the browser and reload HighLevel.

If it still fails, clear Chrome's internal cache: go to chrome://net-internals/#dns → Clear host cache.

Resolved

Social Planner and Funnel Builder Degradation

We have identified issues with Social Planner and funnel builder where pages are randomly going blank. Our team is actively looking into the issue

Resolved

Marketplace API degradation

We’re experiencing issues with the Marketplace APIs. Our team is investigating the issue and working to restore normal service.

Resolved

Delay snapshots loading into sub-accounts

We are currently seeing delays when loading snapshots into sub-accounts. Users may experience longer than usual processing times when applying a snapshot. Our team is actively investigating the issue. Existing sub-account data is not affected. We will share an update shortly

Resolved

Opportunities are not being generated Partially

we’ve been seeing issues with creating opportunities and moving leads from one stage to another. Team is looking into this

Resolved

Social Planner – Pinterest posting is partially impacted

We've identified an issue with Pinterest's API that is causing some Social Planner posts to Pinterest to fail. Posting to all other platforms is working normally.
The issue began on Aug 12 at 4:00 PM UTC and originates on Pinterest's side. We're monitoring the situation closely and following up with Pinterest.
Failed Pinterest posts can be retried from Social Planner once the issue is resolved. We'll share further updates as we learn more.

Resolved

Planned Infra Maintenance Notice

On Sunday, August 9,2026 from 12:00 AM CST to 1:00 AM CST, we will be performing planned platform maintenance to improve the reliability and performance of our backend systems.

No downtime is expected during this maintenance window. However, a small number of users may experience brief intermittent issues while the maintenance is in progress.

Our engineering team will be actively monitoring the platform throughout the maintenance window to ensure a smooth rollout.

Thank you for your patience and support.

Resolved

GHL MCP Service Disruption

We are currently investigating an issue impacting the GHL MCP service. Customers may experience failures when attempting to perform operations through the HighLevel MCP API.
The service is experiencing intermittent availability due to an ongoing issue.Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

Resolved

CRM Opportunities – Opportunities Tab Unavailable

We are investigating an issue affecting CRM Opportunities. Some customers may experience a blank screen when opening the Opportunities tab, and bulk actions may be unavailable. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

We will share another update as soon as more information becomes available.

Resolved

Subscription Payment Failures

Investigating: We are currently investigating an issue causing "Subscription Payment Failed" errors across our platform, which may impact subscription payment processing for customers.
Our engineering team has identified a potential fix and has deployed a change.
We will continue to provide updates as more information becomes available. Thank you for your patience.

Resolved

Social Planner: YouTube Integration (Partial)

We are currently experiencing an issue affecting some YouTube features. Scheduled YouTube video publishing is not affected and continues to work normally.

The following features may be temporarily unavailable, delayed, or fail intermittently:

Connecting new YouTube accounts
Deleting YouTube posts from Social Planner
Custom thumbnails and follow-up comments on newly published videos
YouTube analytics and statistics updates

No data has been lost. Any delayed analytics will automatically sync once the issue is resolved.

We're actively working with YouTube to restore full functionality and will share another update as soon as we have more information.

Resolved

Voice AI Call Processing Disruption

We are investigating an issue affecting Voice AI call processing.Our engineering team is actively investigating and will provide updates as more information becomes available.

Resolved

Course Page Latency and Loading Timeouts

We are currently investigating increased latency affecting course pages.Our engineering team is actively working to restore normal service. We will provide updates as more information becomes available.

Resolved

Issues with switching Between Sub-Accounts

We are investigating an issue impacting some users and account admins who may be unable to switch between sub-accounts (locations). Our team is actively working on a fix and will provide updates as more information becomes available.

Resolved

AI Agents Not Responding to Prompts

We are currently investigating an issue where AI agents are not responding to prompts. Our team is actively working to identify the cause. We will provide further updates on this page as more information becomes available.

Resolved

Form Service Disruption

We are currently investigating an issue affecting our Form service. Small subset of users may encounter issue when attempting to access certain forms.

Resolved

Content Publishing Delays - Partial Outage

We are investigating an issue where published changes may not appear immediately due to a problem with the cache refresh process.
Our engineering team has identified the root cause and the fix is work in progress.
We will provide additional updates as progress is made.