Resolved

Snapshots are not processing.

We are aware of an issue with Snapshots not processing in subaccounts. Our Development team is currently working on a solution.

Resolved

Latency in loading snapshots.

We are currently investigating this issue.

Resolved

We are investigating an issue where Business Profile updates (logos, names, timezones, and websites) are failing to save across multiple sub-accounts.

We are currently investing the issue.

Resolved

CRM Conversations Tab Not Loading

We are currently investigating an issue where some users are unable to load the Conversations tab within the CRM. Multiple reports have been received and our engineering team has been notified and is actively investigating the root cause.

We will provide updates as soon as more information becomes available.

Resolved

CRM Conversations Tab Not Loading

We are currently investigating an issue where some users are unable to load the Conversations tab within the CRM. Multiple reports have been received and our engineering team has been notified and is actively investigating the root cause.

We will provide updates as soon as more information becomes available.

Resolved

We are currently experiencing an issue with the Social Planner where posts are not syncing in the list view. As a result, users may not be able to see their posts in the list view at the moment.

Our team is actively investigating the issue and working on a resolution. We will share updates as soon as we have more information.

Resolved

Disruption with voice AI calls

Voice AI calls were not connecting, our team is working on it to identify the issue

Resolved

A2P Profiles Impacted

Submissions of new A2P profiles impacted due to an ongoing provider issue. We are working with our partners to resolve this at earliest.

Resolved

Degraded performance of marketplace webhooks and Jobber Integration

Team is looking into the incident

Resolved

We are currently investigating an issue affecting SSL validation when adding External Domains to Sub-Accounts, caused by a Cloudflare service disruption.

Our team is actively monitoring and will provide updates as more information becomes available.

Resolved

Performance of marketplace and integration would be degraded

Team is looking into it.

Resolved

Unable to Answer Incoming Calls

We are currently experiencing an ongoing issue affecting incoming calls across the platform. Users on both the mobile app and web app are reporting that incoming calls are not connecting properly — calls continue ringing and cannot be picked up.

This impacts customers using both LC Phone and Twilio-integrated numbers.
Our engineering team is actively investigating the root cause and working on a fix. We’ll provide the next update as soon as we have more information or a resolution timeline.

Resolved

Provider Outage

Some customers are reporting inability to access Support via our in-app support. Our team is aware and investigating a solution. In the meantime please contact support by calling 1-888-732-4197.

Resolved

Phone number purchase not working

We have identified some partial issues with the first purchase of phone numbers.

Team is running this down.

Resolved

User-facing authentication failures in page builder impacting multiple customers

Team is working on it.

Resolved

Side Bar is not working

Team is working on it

Resolved

Opportunities Page is not loading

Team is working on it.

Resolved

Marketplace Service Disruption Affecting Integrations and UI

Users may encounter failures when accessing the Marketplace UI, authenticating Marketplace apps, or executing workflows that rely on Marketplace integrations.