Resolved

Instagram Reels Feed Visibility

Instagram reels were published successfully but did not appear on users’ main Instagram feeds. The posts were only visible in the Reels tab, resulting in reduced distribution, reach, and engagement.

Resolved

App is down

App is currently down as Cloudflare is having an outage right now.

Resolved

A2P Registration issues

We are currently investigating an error:
"Your profile submission failed There was some issue while submitting the profile OOM command not allowed when used memory > 'maxmemory'."
when submitting A2P profile submissions.

Our Development team is running down this issue now.

Resolved

Delays in resuming contacts in Workflows

We’re currently seeing delays in resuming contacts within workflows. These are purely timing delays—no data loss or drops have occurred. Team is running this down.

Resolved

Performance Degraded: Chats within communities

We’re currently observing intermittent connection issues in Chats within Communities. Some users may experience delayed messages or temporary disconnections.
Our team is investigating the root cause and monitoring the impact. We’ll share updates as soon as we have more information.

Resolved

Reply Box Missing In Conversations

We have identified an issue where reply box is missing in conversations. We are adding a fix for it.

Resolved

Request a Review button is not working inside QuickActions

We have identified an issue in production where the Request a Review button (inside of Quick Actions) is not doing anything when clicked.

Resolved

Sub-account Google connection expiry issue

We have identified an issue with Google connection getting expired on the sub-accounts. We are currently working on resolving the issue.

Resolved

Dialer is not working

We are investigating reports of Dialer not working.

Resolved

Some product functionalities may be experiencing intermittent instability due to a Cloudflare-related outage.

We’re closely coordinating with Cloudflare and working to ensure reliable access as the issue is resolved.

Resolved

Investigating slowness issues across the platform

We have identified issues with across the platform.
Team is running this down.

Resolved

Facebook Reels Failing to Publish via Social Planner

We are facing an issue while posting Facebook reels due to an issue with the underlying Facebook API.

Resolved

Reports of slowness

We’ve received reports of slowness, and our team is currently working to resolve the issue.

Resolved

Opportunity notes count would not be visible for some of the customers on opportunity card

Team is working on it.

Resolved

Multiple areas impacted due to third party services unavailability

We have identified issues with several areas in our platform.

SMS Delays, Call Failures, Sub-account creation, Conversations(SMS/Calls), Contacts(SMS/Calls), Login via SMS, Onboarding issues.

Multiple areas are impacted due to underlying issues with the Cloud providers.

Resolved

Issues with chat support

Our chat support is currently down due to a third-party outage. We’ll share updates as soon as service is restored.

Resolved

We are facing temporary issue during Whatsapp Onboarding for new accounts due to Meta outage.

The team has identified the issue and working actively on it

Resolved

Issue in Opportunities Page

We are running down issues with updates in the opportunities page.

Resolved

Issue in Facebook Lead Syncing

Some sub-accounts experienced issues where leads and messages from Facebook were not syncing automatically into the platform.