Resolved

AI Agents Menu item is not visible in the side bar.

AI Agents Menu item is not visible in the side bar.
Team is investigating the issue and working on the fix.

Resolved

Social Planner –Scheduled Posts Not Appearing

Social Planner –Scheduled Posts Not Appearing.
Posts not syncing in the Social Planner, causing issues with post visibility in both the list view and calendar view after post creation.
Team is working on it.

Resolved

Opportunities are not loading for some locations and performance is slow.

Opportunities are not loading for some locations, and performance is slow. The team is currently investigating the issue.

Resolved

Delay in Conversations Listing

Customers would see a delay in updates in conversations listing
For actions like Mark as Read, Unread etc.
Team is investigating this currently.

Resolved

Partial Degradation: We are experiencing intermittent product syncing issues with PayPal and Stripe.

We are experiencing intermittent product syncing issues with PayPal and Stripe. Sync delays may cause Order Forms to temporarily not recognize products when listing them.
Team is working on it.

Resolved

Whatsapp: Slow Message Delivery

We are observing slow delivery of Whatsapp messages with some messages going into Pending state.

Resolved

Delays in Opportunities

We are seeing some delays in opportunities sync which is affecting the load times of opportunities main page.

Team is working on the resolution.

Resolved

The Add Contact to Workflows API is returning a 400 Bad Request error.

The Add Contact to Workflows API is returning a 400 Bad Request error.
Affected Users: Marketplace Developers.
Status: The team is actively working on a fix and will resolve this as soon as possible.

Resolved

We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created.

We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created, Team is working on it.

Resolved

Social Planner schedule post functionality was not working as expected

Social Planner schedule post functionality was not working as expected.
Team is working on it.

Resolved

Expecting delays in workflow processing

Team is working on it.

Resolved

Several clients are reporting issues with Outlook calendar sync for new appointments

Team is working on it

Resolved

Issue with calendar booking widgets and funnel previews loading slowly

Team is looking into it.

Resolved

Degraded voice AI performance

Degraded voice AI performance, Team is working on it.

Resolved

Authorize.net payments are failing

Team has identified Authorize.net payments are failing

Resolved

YouTube posting started failing on due to the YouTube rate limit being reached.

YouTube posting started failing on due to the YouTube rate limit being reached, team is working on it.

Resolved

Degraded Voice AI calls performance

Voice agent unable to pick calls intermittently due to a third party service downtime. The issue is identified and team is working on the fix.

Resolved

We experienced a service degradation affecting SMS delivery.

We experienced a service degradation affecting SMS delivery. A sudden surge in incoming email-based requests triggered our billing service at an unusually high rate, which overwhelmed our Redis infrastructure.