Resolved

Social Media is Down

Social media is down, team is working on it.

Resolved

Opportunities not showing up

Opportunities not showing up , page is unresponsive, team is working on it.

Resolved

Facebook Community unavailable.

"We'll be right back - Our Official Facebook Community is unavailable at this time. Please check back again soon"

Resolved

Some users may experience stuck progress indicators after completing the WordPress product action via Launchpad.

Users who completed the WordPress product action via Launchpad may see the progress stuck at 0% despite successful completion, team is working on it.

Resolved

Experiencing hangs at the AI promo page and are unable to access the production app

We are currently investigating an issue where users are experiencing hangs at the AI promo page and are unable to access the production app. Our team is looking into the root cause with priority. We will provide further updates as soon as we have more information.

Resolved

Delays in marketplace webhook deliveries

We are experiencing delays in marketplace webhook deliveries due to system scaling issues.

Resolved

Lag/Slowness in the system

Due to internal API latency issue there's general lag in the system. We're currently investigating the issue.

Resolved

Bulk Actions is down

Bulk Actions is down, It impacts any bulk action that was conducted in the system, We are seeing delays in processing the contacts.Team is investigating on it.

Resolved

GCP & Cloudflare Outage

At approximately 1:30 PM, Google Cloud experienced a global outage that impacted multiple platforms and services, including HighLevel.

Our development team immediately began investigating the issue and reached out to our points of contact at both Cloudflare and Google for updates.

As of around 3:00 PM, systems have slowly started to come back online.

The team is actively assessing the impact on triggers, automations, integrations, incoming leads, and conversations.

We will share another update as soon as more information becomes available.

You can also learn more about the google cloud outage here.

Resolved

Execution logs in workflows may experience delays for some time.

We are currently observing delays in the visibility of execution logs within workflows. The workflows themselves are not impacted and are running as expected. Our team is actively investigating the issue and working on a fix. We’ll keep you posted with further updates.

Resolved

Facing an issue while saving the trigger in the automation.

Triggers on workflows are not getting saved, team is working on the fix.

Resolved

Google review collection incident

Reputation Management - Google Review Aggregates of Competitors are not available.
Prospecting - Google Reviews and Aggregates are not available in Prospect Reports.

Resolved

Degraded phone verifications

The Tollfree verification and trust center is having degraded performance. We are investigating.

Resolved

Side bar is not visible on production

Side bar is not visible on production, team is working on it.

Resolved

Delays across the platform in background operations

We have received alerts regarding some issues in the background operations. The team is running this down.

Resolved

Little lag/slowness in the system

we identified some intermitent issues, which now have been reverted.

Resolved

P0: Widespread Synchronization Failure Across Services

We are currently facing a P0 incident involving widespread synchronization issues across multiple services. The issue began around 9:15 AM IST and is actively impacting platform functionality and data integrity.

Resolved

Sub-accounts settings > Phone integration in agency view - degraded

We have identified an issue where the Sub-accounts settings > Phone integration in agency view is degraded.

Due to a temporary internal issue, the Phone Integration settings page is facing a sync issue where updates on Migration Status and filters may show inconsistent results.

Team is actively working on bringing the functionality to normal behaviour.

Resolved

"Scan My Business" feature on Listings Product is temporarily not available

We have identified an issue with "Scan My Business" feature on Listing Products

Resolved

Prospecting Report Generation Failures

We have identified the issue of failures of report generation in Prospecting. The issue is happening because of data provider failure.

Resolved

Opportunities not showing up

We have identified an issue with opportunities not showing up

Resolved

Opportunities Feature Loading Issues

Our Dev team is currently looking into an loading issue with our Opportunities and pipelines features.

Will update this status on a resolution soon.

Resolved

Degraded Voice call

Drop in quality of voice calls. Some calls failing

Resolved

Forms degraded performance

degraded performance in some forms causing high load times

Resolved

Workflow degraded performance:

Workflow degraded performance: and slow

Resolved

Workflows processing degraded

Workflows processing is degraded and slow

Resolved

Form Outage

We are investigating reports of and outage with our Forms Feature. Please stay tuned for more updates.

Resolved

Degraded Performance: Opportunites Search

We are currently investigating issues with the Opportunities Search API. Customers might experience degraded performance for the same.