Resolved

Unavailability of Facebook Reviews

We are experiencing an issue with fetching of the Facebook reviews.

Areas impacted:

• Reputation Management
• Mobile App Reviews
• Social Planner Review Post automation

We are working on updating the API to fetch the reviews from Facebook side.

Resolved

Workflow Trigger Delays

We are currently investigating delays affecting specific workflow triggers, including Contact Created, Contact Tags, and other CRM-related events. Our engineering team is working to identify the root cause and restore normal processing. We will provide updates as more information becomes available.

Resolved

Outage - Numbers Pools

Our developers are currently investigating an issue with number pool outages. Will have another update as we get closer to a fix.

Resolved

Opportunities, notes degraded performance

Opportunities degraded performance and not loading

Resolved

Issues with VoiceMail drop, IVR

An issue was identified with VoiceMail drops and IVR

Resolved

Whatsapp Onboarding Issues

There is an ongoing issue from Meta that is impacting the WhatsApp onboarding process in HighLevel.

Resolved

Voice AI - Call Connection Issues

We are experiencing call connection issues with our Voice AI upstream provider.

Resolved

Opportunities - degraded performance

Opportunities is slow.

Resolved

Power Dialer Not Proceeding to Next Call

Power Dialer may not proceed to the next call. The team is actively working on a solution for this. In the meantime, enable the new Dialer experience via labs to resolve this issue.

Resolved

A2P Submission button down

We are aware that users are not able to submit an A2P submission at this moment. Our team is investigating the issue now. Please check back for further details.

Resolved

Email builder issue

We identified an issue with the email builder, team is working on fixing it. The UI seems broken.

Resolved

Calendars pages degraded performance

We noticed slowness in calendars pages and team is working on it.
All the external facing pages (Booking, free slots, etc) are good.

Resolved

Conversations- Loading issues

Issues loading conversations

Resolved

SMS Deliverability Issues.

We are currently experiencing an issue with our provider, Twilio, which may impact message deliverability. Affected messages may show error code 30024

Our team is actively working with our provider to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved

Courses and Memberships Performance Degraded

We are currently experiencing a temporary outage as part of an ongoing database migration. Our team is actively working to complete the process and restore services as soon as possible.

Resolved

Authorize.Net - Sandbox issues

Resolved

Conversations not loading

Conversations page is not loading

Resolved

Form Embed Issue

We have identified an issue with the embed forms and working on a fix.

Resolved

Bulk actions issues

Our developers have identified the issue with bulk actions and have a fix on the way. Currently the fix for this issue is scheduled eta for Monday January 27th. Please stay tuned for further updates.

Resolved

Multiple issues on the platform

The Issue is identified - An underlying Google service that we rely on was down.

The services are recovering. The team is investigating the further to make sure no data is lost.