Resolved

Random Instagram messages

We are investigating an issue with random instagram messages showing up in conversations

Resolved

OpenAI Outage

As of December 11, 2024, OpenAI’s services, including ChatGPT and its APIs, are experiencing a major outage. The company’s status page confirms that ChatGPT, Sora, and developer-facing APIs are affected.  OpenAI is aware of the issue and is actively working to resolve it.

For the most current updates, please refer to OpenAI’s official status page. 

Resolved

Whatsapp Outage

Currently Whatsapp/Meta is experiencing an outage that is affecting the whatsapp feature.

Resolved

Workflow intermittent delays in few workflows

We are investigating intermittent delays in few workflows

Resolved

iOS Facebook Lead form phone field issue

We have identified the issue where phone filed in Facebook lead form on Facebook browser in iOS mobile device is showing "invalid Phone number"
Team is working on fixing the issue.

Resolved

Delays in Workflows execution

We're currently experiencing issues with workflow executions. Please expect delays in the executions for some time.

Resolved

Outlook calendar/email connection issue - 'Something went wrong, please try again later'

The team is currently investigating reports of Outlook integration issues.

Resolved

Funnel Page builder issue

Some users are facing intermittent issue with funnel page builder.
We are working on this.
 
Workaround (until a fixed): Connecting via VPN will not face the issue.

Resolved

Unable to Add Numbers to WhatsApp

Meta has alerted that there is currently an issue affecting Adding Numbers to WhatsApp via their API which impacts our ability to perform this action within HighLevel. We are currently working with Meta to resolve this.

Resolved

Phone System Call error “An application Error has occurred”

We are currently investigating an issue with phone calls giving an “An application Error has occurred”

Resolved

Issue with Calendar Performance

We’re aware of ongoing issues affecting calendar performance and appointment bookings. Our team is actively working on a resolution. Thank you for your patience.

Resolved

Facebook Lead Ads Outage

We are currently experiencing an issue with Facebook Lead Ads not passing through. Our team is actively investigating and working to resolve this. Updates will be posted as soon as available.

Resolved

Workflow Delays

We are currently investigating processing delays with workflow. The team is working on fixing the issue.

Resolved

Inbound calls are giving "application error"

Devs are investigating an issue with inbound calls giving an "application error"

Resolved

Workflow builder not Loading

We are currently investigating an issue with the workflow builder not being able to load.

Resolved

SMS Toll free-free numbers not sending

We are currently investigating an issue where sms from toll-free numbers are failing with "verify A2P Status" We have identified the issue and working on a fix.

Resolved

Outage affecting multiple features.

We have identified an internal issue outage with contact API. This is causing issues with multiple features in the platform such as voice, emails, workflows, SMS. Devs are working quickly on resolving this issue.

Twilio maintenance did not affect this incident and has no correlation.

500 Error from Contacts API - “No Healthy Upstream” in Production
Oct 15, 12:00 PM

The contacts API in production is returning a 500 error with the message “no healthy upstream.” This issue is causing failures in workflows that rely on contact creation or updates, leading to disrupted operations for customers utilizing the CRM.

The development team is investigating the root cause of the issue. Logs indicate failures in workflows due to the upstream service being unhealthy.

Resolved

Chatbot Messaging Issues

We have identified an issue with Highly, our chatbot sending out messages to customers reaching out to support. While customers can still reach out to agents- Highly isn't asking the same questions they typically do.

We're working with our support software provider to remedy this issue.

Resolved

Marketplace App Token Failure

Due to an internal system upgrade the OAuth refresh and access tokens were disrupted and corrupted tokens were returned to developers, thereby disrupting the Marketplace App connections.

Resolved

Twilio Inbound call outage for US and Canada

We are aware of the recent outage affecting inbound calls in the US and Canada on the GHL platform. Our team is actively working with twilio to resolve the issue as quickly as possible.

For the latest updates, please check the following status pages:
Phone Provider: status.twilio.com

Thank you for your patience and understanding.