Resolved

Chat Bot Connectivity Issues

Our chatbot Highly is currently experiencing some issues. You may find that you're not greeted with the same dialogues that you are accustomed to when interacting with support.

In the meantime- We’re still available to assist you! Send any message in the bot and give us just a moment to get you connected to our next available representative.

We will continue to update you here!

Resolved

Facebook Leads Intermittently Failing

We’ve noticed that Facebook Lead Ads is experiencing issues on its platform, which may be impacting leads flowing into GHL.

These are erroring with the message: "Error while retrieving Facebook Lead Ads: Unsupported get request. Object with ID 'XXXXXX' does not exist, cannot be loaded due to missing permissions"

This incident is impacting all users of the Facebook Graph API, including Zapier’s.

Resolved

Verified Caller ID issue

We exploring an issue with our Verified Caller ID feature not working for numbers outside US, Canada, and UK

Resolved

Support Ticket Replies outage (VIA EMAIL)

Resolved

Bulk Actions Issue

We are currently investigating an issue with Bulk Actions.

Resolved

LC Phone Trust Center Page not loading.

We are currently investigating an issue with loading the LC Phone Trust Center.

Resolved

Surveys Submission issues

We identified an issue with some surveys being unable to submit. The team has identified the root cause and is working on a fix.

This issue is only impacting a few surveys and not all surveys are impacted.

Resolved

Website/Funnel Builder issues

We are currently investigating an issue with our Funnel/website builder not opening.

Resolved

Phone Numbers Incident

We are currently investigating an issue no numbers available to purchase for some locations under "Phone Numbers -> Add Number" page

Resolved

Insufficient Funds Error

We are aware of the issue with the Insufficient funds error and are working to resolve it.