Resolved

We are pleased to inform you that the connectivity issues with our chatbot Highly have been fully resolved. You should now experience the same dialogue flows as usual when interacting with support.

However, there may be some customers still encountering issues due to a cached version of the bot. If you experience any problems, we recommend clearing your cache and cookies to ensure you're interacting with the latest version of the bot.

Thank you for your patience while we worked to fix the issue. As always, we’re here to assist you if you need any further help.

We appreciate your understanding!