Resolved

Google review collection incident

Reputation Management - Google Review Aggregates of Competitors are not available.
Prospecting - Google Reviews and Aggregates are not available in Prospect Reports.

Resolved

Degraded phone verifications

The Tollfree verification and trust center is having degraded performance. We are investigating.

Resolved

Side bar is not visible on production

Side bar is not visible on production, team is working on it.

Resolved

Delays across the platform in background operations

We have received alerts regarding some issues in the background operations. The team is running this down.

Resolved

Little lag/slowness in the system

we identified some intermitent issues, which now have been reverted.

Resolved

P0: Widespread Synchronization Failure Across Services

We are currently facing a P0 incident involving widespread synchronization issues across multiple services. The issue began around 9:15 AM IST and is actively impacting platform functionality and data integrity.

Resolved

Sub-accounts settings > Phone integration in agency view - degraded

We have identified an issue where the Sub-accounts settings > Phone integration in agency view is degraded.

Due to a temporary internal issue, the Phone Integration settings page is facing a sync issue where updates on Migration Status and filters may show inconsistent results.

Team is actively working on bringing the functionality to normal behaviour.

Resolved

"Scan My Business" feature on Listings Product is temporarily not available

We have identified an issue with "Scan My Business" feature on Listing Products

Resolved

Prospecting Report Generation Failures

We have identified the issue of failures of report generation in Prospecting. The issue is happening because of data provider failure.

Resolved

Opportunities not showing up

We have identified an issue with opportunities not showing up

Resolved

Opportunities Feature Loading Issues

Our Dev team is currently looking into an loading issue with our Opportunities and pipelines features.

Will update this status on a resolution soon.

Resolved

Degraded Voice call

Drop in quality of voice calls. Some calls failing

Resolved

Forms degraded performance

degraded performance in some forms causing high load times

Resolved

Workflow degraded performance:

Workflow degraded performance: and slow

Resolved

Workflows processing degraded

Workflows processing is degraded and slow

Resolved

Form Outage

We are investigating reports of and outage with our Forms Feature. Please stay tuned for more updates.

Resolved

Degraded Performance: Opportunites Search

We are currently investigating issues with the Opportunities Search API. Customers might experience degraded performance for the same.

Resolved

Unavailability of Facebook Reviews

We are experiencing an issue with fetching of the Facebook reviews.

Areas impacted:

• Reputation Management
• Mobile App Reviews
• Social Planner Review Post automation

We are working on updating the API to fetch the reviews from Facebook side.

Resolved

Workflow Trigger Delays

We are currently investigating delays affecting specific workflow triggers, including Contact Created, Contact Tags, and other CRM-related events. Our engineering team is working to identify the root cause and restore normal processing. We will provide updates as more information becomes available.

Resolved

Outage - Numbers Pools

Our developers are currently investigating an issue with number pool outages. Will have another update as we get closer to a fix.

Resolved

Opportunities, notes degraded performance

Opportunities degraded performance and not loading

Resolved

Issues with VoiceMail drop, IVR

An issue was identified with VoiceMail drops and IVR

Resolved

Whatsapp Onboarding Issues

There is an ongoing issue from Meta that is impacting the WhatsApp onboarding process in HighLevel.

Resolved

Voice AI - Call Connection Issues

We are experiencing call connection issues with our Voice AI upstream provider.