Resolved

Opportunities - degraded performance

Opportunities is slow.

Resolved

Power Dialer Not Proceeding to Next Call

Power Dialer may not proceed to the next call. The team is actively working on a solution for this. In the meantime, enable the new Dialer experience via labs to resolve this issue.

Resolved

A2P Submission button down

We are aware that users are not able to submit an A2P submission at this moment. Our team is investigating the issue now. Please check back for further details.

Resolved

Email builder issue

We identified an issue with the email builder, team is working on fixing it. The UI seems broken.

Resolved

Calendars pages degraded performance

We noticed slowness in calendars pages and team is working on it.
All the external facing pages (Booking, free slots, etc) are good.

Resolved

Conversations- Loading issues

Issues loading conversations

Resolved

SMS Deliverability Issues.

We are currently experiencing an issue with our provider, Twilio, which may impact message deliverability. Affected messages may show error code 30024

Our team is actively working with our provider to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved

Courses and Memberships Performance Degraded

We are currently experiencing a temporary outage as part of an ongoing database migration. Our team is actively working to complete the process and restore services as soon as possible.

Resolved

Authorize.Net - Sandbox issues

Resolved

Conversations not loading

Conversations page is not loading

Resolved

Form Embed Issue

We have identified an issue with the embed forms and working on a fix.

Resolved

Bulk actions issues

Our developers have identified the issue with bulk actions and have a fix on the way. Currently the fix for this issue is scheduled eta for Monday January 27th. Please stay tuned for further updates.

Resolved

Multiple issues on the platform

The Issue is identified - An underlying Google service that we rely on was down.

The services are recovering. The team is investigating the further to make sure no data is lost.

Resolved

Random Instagram messages

We are investigating an issue with random instagram messages showing up in conversations

Resolved

OpenAI Outage

As of December 11, 2024, OpenAI’s services, including ChatGPT and its APIs, are experiencing a major outage. The company’s status page confirms that ChatGPT, Sora, and developer-facing APIs are affected.  OpenAI is aware of the issue and is actively working to resolve it.

For the most current updates, please refer to OpenAI’s official status page. 

Resolved

Whatsapp Outage

Currently Whatsapp/Meta is experiencing an outage that is affecting the whatsapp feature.

Resolved

Workflow intermittent delays in few workflows

We are investigating intermittent delays in few workflows

Resolved

iOS Facebook Lead form phone field issue

We have identified the issue where phone filed in Facebook lead form on Facebook browser in iOS mobile device is showing "invalid Phone number"
Team is working on fixing the issue.

Resolved

Delays in Workflows execution

We're currently experiencing issues with workflow executions. Please expect delays in the executions for some time.