Resolved

We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created.

We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created, Team is working on it.

Resolved

Social Planner schedule post functionality was not working as expected

Social Planner schedule post functionality was not working as expected.
Team is working on it.

Resolved

Expecting delays in workflow processing

Team is working on it.

Resolved

Several clients are reporting issues with Outlook calendar sync for new appointments

Team is working on it

Resolved

Issue with calendar booking widgets and funnel previews loading slowly

Team is looking into it.

Resolved

Degraded voice AI performance

Degraded voice AI performance, Team is working on it.

Resolved

Authorize.net payments are failing

Team has identified Authorize.net payments are failing

Resolved

YouTube posting started failing on due to the YouTube rate limit being reached.

YouTube posting started failing on due to the YouTube rate limit being reached, team is working on it.

Resolved

Degraded Voice AI calls performance

Voice agent unable to pick calls intermittently due to a third party service downtime. The issue is identified and team is working on the fix.

Resolved

We experienced a service degradation affecting SMS delivery.

We experienced a service degradation affecting SMS delivery. A sudden surge in incoming email-based requests triggered our billing service at an unusually high rate, which overwhelmed our Redis infrastructure.

Resolved

Social Media is Down

Social media is down, team is working on it.

Resolved

Opportunities not showing up

Opportunities not showing up , page is unresponsive, team is working on it.

Resolved

Facebook Community unavailable.

"We'll be right back - Our Official Facebook Community is unavailable at this time. Please check back again soon"

Resolved

Some users may experience stuck progress indicators after completing the WordPress product action via Launchpad.

Users who completed the WordPress product action via Launchpad may see the progress stuck at 0% despite successful completion, team is working on it.

Resolved

Experiencing hangs at the AI promo page and are unable to access the production app

We are currently investigating an issue where users are experiencing hangs at the AI promo page and are unable to access the production app. Our team is looking into the root cause with priority. We will provide further updates as soon as we have more information.

Resolved

Delays in marketplace webhook deliveries

We are experiencing delays in marketplace webhook deliveries due to system scaling issues.

Resolved

Lag/Slowness in the system

Due to internal API latency issue there's general lag in the system. We're currently investigating the issue.

Resolved

Bulk Actions is down

Bulk Actions is down, It impacts any bulk action that was conducted in the system, We are seeing delays in processing the contacts.Team is investigating on it.

Resolved

GCP & Cloudflare Outage

At approximately 1:30 PM, Google Cloud experienced a global outage that impacted multiple platforms and services, including HighLevel.

Our development team immediately began investigating the issue and reached out to our points of contact at both Cloudflare and Google for updates.

As of around 3:00 PM, systems have slowly started to come back online.

The team is actively assessing the impact on triggers, automations, integrations, incoming leads, and conversations.

We will share another update as soon as more information becomes available.

You can also learn more about the google cloud outage here.

Resolved

Execution logs in workflows may experience delays for some time.

We are currently observing delays in the visibility of execution logs within workflows. The workflows themselves are not impacted and are running as expected. Our team is actively investigating the issue and working on a fix. We’ll keep you posted with further updates.

Resolved

Facing an issue while saving the trigger in the automation.

Triggers on workflows are not getting saved, team is working on the fix.