Resolved

Phone System Call error “An application Error has occurred”

We are currently investigating an issue with phone calls giving an “An application Error has occurred”

Resolved

Issue with Calendar Performance

We’re aware of ongoing issues affecting calendar performance and appointment bookings. Our team is actively working on a resolution. Thank you for your patience.

Resolved

Facebook Lead Ads Outage

We are currently experiencing an issue with Facebook Lead Ads not passing through. Our team is actively investigating and working to resolve this. Updates will be posted as soon as available.

Resolved

Workflow Delays

We are currently investigating processing delays with workflow. The team is working on fixing the issue.

Resolved

Inbound calls are giving "application error"

Devs are investigating an issue with inbound calls giving an "application error"

Resolved

Workflow builder not Loading

We are currently investigating an issue with the workflow builder not being able to load.

Resolved

SMS Toll free-free numbers not sending

We are currently investigating an issue where sms from toll-free numbers are failing with "verify A2P Status" We have identified the issue and working on a fix.

Resolved

Outage affecting multiple features.

We have identified an internal issue outage with contact API. This is causing issues with multiple features in the platform such as voice, emails, workflows, SMS. Devs are working quickly on resolving this issue.

Twilio maintenance did not affect this incident and has no correlation.

500 Error from Contacts API - “No Healthy Upstream” in Production
Oct 15, 12:00 PM

The contacts API in production is returning a 500 error with the message “no healthy upstream.” This issue is causing failures in workflows that rely on contact creation or updates, leading to disrupted operations for customers utilizing the CRM.

The development team is investigating the root cause of the issue. Logs indicate failures in workflows due to the upstream service being unhealthy.

Resolved

Chatbot Messaging Issues

We have identified an issue with Highly, our chatbot sending out messages to customers reaching out to support. While customers can still reach out to agents- Highly isn't asking the same questions they typically do.

We're working with our support software provider to remedy this issue.

Resolved

Marketplace App Token Failure

Due to an internal system upgrade the OAuth refresh and access tokens were disrupted and corrupted tokens were returned to developers, thereby disrupting the Marketplace App connections.

Resolved

Twilio Inbound call outage for US and Canada

We are aware of the recent outage affecting inbound calls in the US and Canada on the GHL platform. Our team is actively working with twilio to resolve the issue as quickly as possible.

For the latest updates, please check the following status pages:
Phone Provider: status.twilio.com

Thank you for your patience and understanding.

Resolved

Chat Bot Connectivity Issues

Our chatbot Highly is currently experiencing some issues. You may find that you're not greeted with the same dialogues that you are accustomed to when interacting with support.

In the meantime- We’re still available to assist you! Send any message in the bot and give us just a moment to get you connected to our next available representative.

We will continue to update you here!

Resolved

Facebook Leads Intermittently Failing

We’ve noticed that Facebook Lead Ads is experiencing issues on its platform, which may be impacting leads flowing into GHL.

These are erroring with the message: "Error while retrieving Facebook Lead Ads: Unsupported get request. Object with ID 'XXXXXX' does not exist, cannot be loaded due to missing permissions"

This incident is impacting all users of the Facebook Graph API, including Zapier’s.

Resolved

Verified Caller ID issue

We exploring an issue with our Verified Caller ID feature not working for numbers outside US, Canada, and UK

Resolved

Support Ticket Replies outage (VIA EMAIL)

Resolved

Bulk Actions Issue

We are currently investigating an issue with Bulk Actions.

Resolved

LC Phone Trust Center Page not loading.

We are currently investigating an issue with loading the LC Phone Trust Center.

Resolved

Surveys Submission issues

We identified an issue with some surveys being unable to submit. The team has identified the root cause and is working on a fix.

This issue is only impacting a few surveys and not all surveys are impacted.

Resolved

Website/Funnel Builder issues

We are currently investigating an issue with our Funnel/website builder not opening.

Resolved

Phone Numbers Incident

We are currently investigating an issue no numbers available to purchase for some locations under "Phone Numbers -> Add Number" page