Resolved

Courses and Memberships Performance Degraded

We are currently experiencing a temporary outage as part of an ongoing database migration. Our team is actively working to complete the process and restore services as soon as possible.

Resolved

Authorize.Net - Sandbox issues

Resolved

Conversations not loading

Conversations page is not loading

Resolved

Form Embed Issue

We have identified an issue with the embed forms and working on a fix.

Resolved

Bulk actions issues

Our developers have identified the issue with bulk actions and have a fix on the way. Currently the fix for this issue is scheduled eta for Monday January 27th. Please stay tuned for further updates.

Resolved

Multiple issues on the platform

The Issue is identified - An underlying Google service that we rely on was down.

The services are recovering. The team is investigating the further to make sure no data is lost.

Resolved

Random Instagram messages

We are investigating an issue with random instagram messages showing up in conversations

Resolved

OpenAI Outage

As of December 11, 2024, OpenAI’s services, including ChatGPT and its APIs, are experiencing a major outage. The company’s status page confirms that ChatGPT, Sora, and developer-facing APIs are affected.  OpenAI is aware of the issue and is actively working to resolve it.

For the most current updates, please refer to OpenAI’s official status page. 

Resolved

Whatsapp Outage

Currently Whatsapp/Meta is experiencing an outage that is affecting the whatsapp feature.

Resolved

Workflow intermittent delays in few workflows

We are investigating intermittent delays in few workflows

Resolved

iOS Facebook Lead form phone field issue

We have identified the issue where phone filed in Facebook lead form on Facebook browser in iOS mobile device is showing "invalid Phone number"
Team is working on fixing the issue.

Resolved

Delays in Workflows execution

We're currently experiencing issues with workflow executions. Please expect delays in the executions for some time.

Resolved

Outlook calendar/email connection issue - 'Something went wrong, please try again later'

The team is currently investigating reports of Outlook integration issues.

Resolved

Funnel Page builder issue

Some users are facing intermittent issue with funnel page builder.
We are working on this.
 
Workaround (until a fixed): Connecting via VPN will not face the issue.

Resolved

Unable to Add Numbers to WhatsApp

Meta has alerted that there is currently an issue affecting Adding Numbers to WhatsApp via their API which impacts our ability to perform this action within HighLevel. We are currently working with Meta to resolve this.