Resolved

Social Planner: YouTube Integration (Partial)

We are currently experiencing an issue affecting some YouTube features. Scheduled YouTube video publishing is not affected and continues to work normally.

The following features may be temporarily unavailable, delayed, or fail intermittently:

Connecting new YouTube accounts
Deleting YouTube posts from Social Planner
Custom thumbnails and follow-up comments on newly published videos
YouTube analytics and statistics updates

No data has been lost. Any delayed analytics will automatically sync once the issue is resolved.

We're actively working with YouTube to restore full functionality and will share another update as soon as we have more information.

Resolved

Voice AI Call Processing Disruption

We are investigating an issue affecting Voice AI call processing.Our engineering team is actively investigating and will provide updates as more information becomes available.

Resolved

Course Page Latency and Loading Timeouts

We are currently investigating increased latency affecting course pages.Our engineering team is actively working to restore normal service. We will provide updates as more information becomes available.

Resolved

Issues with switching Between Sub-Accounts

We are investigating an issue impacting some users and account admins who may be unable to switch between sub-accounts (locations). Our team is actively working on a fix and will provide updates as more information becomes available.

Resolved

AI Agents Not Responding to Prompts

We are currently investigating an issue where AI agents are not responding to prompts. Our team is actively working to identify the cause. We will provide further updates on this page as more information becomes available.

Resolved

Form Service Disruption

We are currently investigating an issue affecting our Form service. Small subset of users may encounter issue when attempting to access certain forms.

Resolved

Content Publishing Delays - Partial Outage

We are investigating an issue where published changes may not appear immediately due to a problem with the cache refresh process.
Our engineering team has identified the root cause and the fix is work in progress.
We will provide additional updates as progress is made.

Resolved

Issues Receiving Calls on Mobile App

We are currently investigating an issue affecting customers who use the HighLevel Mobile App as their calling channel.

Affected users may find that their calling preference is automatically switching from the Mobile App to the Web App, preventing them from receiving calls on their mobile devices.

Our engineering team has identified the issue and is actively investigating the issue.

Resolved

Intermittent 520 Errors Affecting Certain Pages

We have identified intermittent errors affecting a subset of pages, where some users may experience failed page loads and 520 errors.

Resolved

Meta is currently experiencing high disruptions across Ads Creation & Editing, Ads Delivery, and Ads Reporting.

The following features are disrupted:

1.Connecting Facebook accounts/pages
2.Syncing Facebook Lead Ads forms
3.Lead sync from Facebook
4. Social planner meta platform posts are failing due to this dependency.
5. Whatsapp is also having issues due to this.

This issue has been resolved.

Resolved

Some agencies and sub-accounts are intermittently unable to save or load email builder templates and schedule email campaigns due to GCS outage

we are working on it and will get back to you shortly with updates

Resolved

Legacy Infrastructure Issues Affecting Branded Sites

We are facing issues with Legacy Infrastructure for branded sites, team is working towards fixing it.

Resolved

Social Planner posts are getting in progress

We are currently investigating a technical issue in Social Planner that is causing some scheduled posts to remain stuck in the "In Progress" state and not complete as expected.

Resolved

SmartLists page Loading issue

We’re having some trouble with SmartLists Page. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

Resolved

Order Forms Failing to Submit

Summary -
Some order forms were failing to submit due to a recent update. This affected forms where the phone number field had been disabled.

Impact -
Affected: Order forms and Funnel Pages with the phone number field disabled were unable to be submitted.
Not affected: E-commerce checkout operated normally.

Resolution -
We identified the cause, rolled back the change, and refreshed our systems to restore all affected order forms.
During this refresh, order forms and funnels were being updated across the platform, which caused a temporary delay in page load times.

Resolved

Facebook Leads not syncing in GHL

We've identified that Meta API is experiencing issues impacting Facebook Leads data and payloads.

We are actively monitoring the situation and will update you as soon as we have an update or more information available.

Resolved

Active/Finished Workflow Sync Lag

There is a slowness in syncing the active and finished workflows for contacts. The advanced filters & smart lists that filter contacts by either active or finished workflows won't show accurate real-time results.

Resolved

Form and Survey Analytics Loading Issues Due to AWS Outage

We are currently experiencing issues with form and survey analytics not loading correctly, resulting in no data being displayed for some users.
This issue is related to an ongoing AWS outage impacting dependent services. We are actively monitoring the situation and working to restore functionality as soon as possible.

Resolved

QR Analytics Loading Issues Due to AWS Outage

We are currently experiencing issues with Analytics Data not loading correctly for QR, resulting in no data being displayed for some users.

This issue is related to an ongoing AWS outage impacting dependent services. We are actively monitoring the situation and working to restore functionality as soon as possible.