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Last updated Oct 12, 2026 at 12:32am UTC
Companies
Workflows
Content AI
Reputation
Resolved
Workflow Automation Delays
We are currently investigating an issue affecting workflow triggers related to appointment creation and status changes.
Our engineering team is actively working to restore normal processing and validate the fix. We will provide another update as soon as we have more information.
Resolved
Custom Events Processing Delayed
Impact on Contacts:
From the Contacts side, we generate custom events for Contact Merge. We’re currently exploring how to recover the impacted data and safely retrigger these events from our end.
On the consumption side, from contacts-update-events, we only consume appointment-related events (Created/Updated/Deleted) for CDP activity logs and ES indexing. Both flows are idempotent/safe and can handle these events being retriggered.
Impact on SmartList:
Since the Workflow and calendar appointment and attendee events were missed, this would return incorrect result for customers in the SmartList. Replay of these events would fix these as the workers are idempotent.
There were other services impacted as well during the timelines mentioned above.
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