Resolved

Degraded performance of marketplace webhooks and Jobber Integration

Team is looking into the incident

Resolved

We are currently investigating an issue affecting SSL validation when adding External Domains to Sub-Accounts, caused by a Cloudflare service disruption.

Our team is actively monitoring and will provide updates as more information becomes available.

Resolved

Performance of marketplace and integration would be degraded

Team is looking into it.

Resolved

Unable to Answer Incoming Calls

We are currently experiencing an ongoing issue affecting incoming calls across the platform. Users on both the mobile app and web app are reporting that incoming calls are not connecting properly — calls continue ringing and cannot be picked up.

This impacts customers using both LC Phone and Twilio-integrated numbers.
Our engineering team is actively investigating the root cause and working on a fix. We’ll provide the next update as soon as we have more information or a resolution timeline.

Resolved

Provider Outage

Some customers are reporting inability to access Support via our in-app support. Our team is aware and investigating a solution. In the meantime please contact support by calling 1-888-732-4197.

Resolved

Phone number purchase not working

We have identified some partial issues with the first purchase of phone numbers.

Team is running this down.

Resolved

User-facing authentication failures in page builder impacting multiple customers

Team is working on it.

Resolved

Side Bar is not working

Team is working on it

Resolved

Opportunities Page is not loading

Team is working on it.

Resolved

Marketplace Service Disruption Affecting Integrations and UI

Users may encounter failures when accessing the Marketplace UI, authenticating Marketplace apps, or executing workflows that rely on Marketplace integrations.

Resolved

Instagram Reels Feed Visibility

Instagram reels were published successfully but did not appear on users’ main Instagram feeds. The posts were only visible in the Reels tab, resulting in reduced distribution, reach, and engagement.

Resolved

App is down

App is currently down as Cloudflare is having an outage right now.

Resolved

A2P Registration issues

We are currently investigating an error:
"Your profile submission failed There was some issue while submitting the profile OOM command not allowed when used memory > 'maxmemory'."
when submitting A2P profile submissions.

Our Development team is running down this issue now.

Resolved

Delays in resuming contacts in Workflows

We’re currently seeing delays in resuming contacts within workflows. These are purely timing delays—no data loss or drops have occurred. Team is running this down.